PanzerGlass Privacy Statement (Warranty Platform)

Find terms for Canada further down on the page.

Below text is applicable for the United States.

Effective Date: [11.01.2017]

This Privacy Statement describes the type of information that PanzerGlass (“PanzerGlass” or “we”) collects through your use of our warranty platform, www.warranty.panzerglass.com (the “Warranty Platform”). This Statement does not apply to information collected about you through any other means, including information collected on the main PanzerGlass website, or information collected by third parties or through non-electronic or offline means.

This Statement covers:
·         What personal information is collected by PanzerGlass through our Warranty Platform.
·         How PanzerGlass uses this information.
·         With whom PanzerGlass may share personal information.
·         What choices are available to you with respect to collection, use and sharing of this information.
·         What types of security procedures are in place to protect the loss or misuse of this information under our control.

By accessing or using the Warranty Platform, or by clicking the “accept” button when you register to use a Service, you consent to our use of your personal information as described in this Statement. This Statement may change from time to time. Your continued use of the Warranty Platform after we make changes is deemed to be acceptance of those changes, so please check the statement periodically for updates.

A.      Information We Collect

We collect information from you in two ways. First, you provide us with certain information when you use our Warranty Platform. Second, we collect certain information automatically as you interact with our Warranty Platform.

1.       Information You Provide to Us

We may collect this information from you when you submit a claim. We directly collect the following types of information that you provide to us:
·         Identifying information. We may collect personally identifying information, including your name, email address, address, and phone number.
·         Payment card information. Our third-party payment processor collects payment card information to cover return shipping and handling charges.

2.       Information We Automatically Collect from You When You Use the Warranty Platform

Information collected through our cookies and web beacons. We (or service providers on our behalf) may use technologies, including “cookies” and “web beacons” to automatically collect information from you when you use the Services. Cookies are small amounts of data that are stored within your Internet browser that saves and recognizes your earlier browsing. Web beacons are web page elements that can recognize certain types of information on your computer or mobile device such as cookies and the time and date of a page or email viewed.

Information that may be collected by cookies and web beacons when you use the Warranty Platform may include, without limitation:
·         web pages you visit;
·         date and time of your visit to or use of the Warranty Platform;
·         amount of time you spend using the Warranty Platform;
·         websites you visit before or after visiting the Warranty Platform;
·         Internet Protocol (IP) address used to connect your computer or mobile device to the Internet;
·         your computer or mobile device and connection information such as your browser type and version, operating system and platform; and
·         your device identifier.

You can delete cookie files from your hard drive, or avoid them altogether, by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive. Not all features of the Services will function as intended if you reject cookies.

The information we collect automatically is statistical information and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. If you do not want us to collect this information, do not use the Warranty Platform.

B.      Do Not Track Requests

Your Internet browser and mobile device may allow you to adjust your browser settings so that “do not track” requests are sent to the websites you visit. PanzerGlass does not track its users over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track signals.

C.      How We Use the Information We Collect

We may use information collected from or about you for any of the following purposes:
·         to provide and improve the Warranty Platform;
·         to manage and verify your account and the identity of users of the Warranty Platform;
·         to contact you when necessary about your account or your use of the Warranty Platform;
·         to respond to your support requests;
·         to comply with regulatory requirements for the maintenance of records;
·         to protect the security and integrity of our Warranty Platform;
·         to comply with court orders and legal process, and to enforce any contractual terms between us; and
·         for any other legal or business purposes that are not inconsistent with the terms of this Statement.

We may also combine information we collect about you through the Warranty Platform with other information about you that we receive through other means or from third-party sources.

D.      How We Share Your Information with Third Parties.

We may share the information we collect in connection with the Warranty Platform with the following third parties:

1.       Service Providers

We may share your personal information with our third-party service providers who provide services to us or on our behalf, such as payment processors and website developers. These third-party service providers are restricted from using your personal information for their own marketing purposes.

2.       Our Affiliates

We may share some or all of your information with our subsidiaries and corporate affiliates, joint venturers, or other companies that are or may become under common control with us. We will require these entities to comply with the terms of this Statement with regard to their use of your information.

3.       Transfer or Assignment in Connection with Business Transfers or Bankruptcy

In the event of a merger, acquisition, reorganization, bankruptcy or other sale of all or a portion of our assets, any user information owned or controlled by us may be one of the assets transferred to third parties. We reserve the right, as part of this type of transaction, to transfer or assign your personal information and other information we have collected from users of the Warranty Platform to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Statement. However, any information you submit or that is collected after this type of transfer may be subject to a new privacy policy adopted by the successor entity.

4.       Response to Subpoenas or Court Orders or to Protect Our Rights

We may disclose your information to government authorities or third parties if:
·         you have given us permission to share your information;
·         we are required to do so by law, or in response to a subpoena or court order;
·         we believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the Warranty Platform, third parties or the public at large; or
·         we believe that you have abused a Service by using it to attack or gain unauthorized access to a system or to engage in spamming or other conduct that violates applicable laws or the PanzerGlass Terms of Service.

5.       Aggregate Information

We may share aggregate or de-identified information without restriction. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

E.       California Privacy Rights

We do not share personal information with companies for those companies’ marketing purposes, so California Civil Code sections 1798.83-1798.84 does not apply.

F.       How We Protect Your Information

We have implemented commercially reasonable measures designed to secure your personal information from unauthorized access, use, alteration and disclosure. For example, database information is kept separate from live servers, and is firewall protected. However, the transmission of information via the Internet is not completely secure. You acknowledge that: (a) the limitations of the Internet are beyond our control; (b) the security, integrity and privacy of information and data exchanged between you and us cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. PanzerGlass has no responsibility or liability for the security of information transmitted via the Internet.

G.      No Use by Children

The Warranty Platform is not intended for users younger than 18. We do not knowingly collect contact information from children under the age of 13 without verifiable parental consent. If we become aware that a visitor under the age of 13 has submitted personal information without verifiable parental consent, we will remove his or her information from our files.

H.      Changes to This Privacy Statement

We may change this Privacy Statement from time to time. If we decide to make a material change in our Privacy Statement, we will post it on this page. Your continued use of the Warranty Platform after we post changes to this Privacy Statement will signify that you accept these changes. In some cases, we may attempt to contact you through an email or other address you have provided, so we can give you choices about our using your information in a manner different from that stated at the time of collection. If we make any material changes in our privacy practices that affect your personally identifiable information that is already in our possession, we will apply those changes to that older information only with your consent or as otherwise allowed by law.

I.        Contact Us

If you have any questions about this Privacy Statement or our use of the information we collect from you in connection with the Warranty Platform, email us at warranty@panzerglass.com.

PanzerGlass Privacy Statement (Warranty Platform)

Below text is applicable for Canada.

Effective Date: 11.01.2017

This Privacy Policy establishes rules to govern the collection, use and disclosure of personal information collected by PanzerGlass (“PanzerGlass” or “we”) collects through your use of our warranty platform, www.warranty.PanzerGlassglass.com (the “Warranty Platform”), in compliance with federal and provincial privacy laws including the Canada Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta’s Personal Information Protection Act, British Columbia’s Personal Information Protection Act and Quebec’s Act respecting the protection of personal information in the private sector. This Policy does not apply to information collected about you through any other means, including information collected on the main PanzerGlass website, or information collected by third parties or through non-electronic or offline means.

This Privacy Policy applies to all individuals whose personal information PanzerGlass collects, uses or discloses in the course of operating the Warranty Platform. It is our policy to only disclose your personal information as required or authorized by law or as otherwise set out in this policy.

We reserve the right to change this policy from time to time as industry practice, the law, and our procedures in this area may change from time to time. We will post the current version of this policy at: https://warranty.panzerglass.com/. By accessing or using the Warranty Platform, or by clicking the “accept” button when you register to use a Service, you consent to our use of your personal information as described in this Policy. This Policy may change from time to time. Your continued use of the Warranty Platform after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates. If the changes are significant, we will provide a more prominent notice.

For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual. Where this Privacy Policy states that a list of items is “including”, the lists so described are meant to be examples and not exhaustive or exclusive.

This Privacy Policy applies to all personal information that is collected, used or disclosed by PanzerGlass. PanzerGlass has designated a Privacy Officer to be accountable for the operation of this Privacy Policy. Individuals may question or report any privacy concerns, breaches, violations or compliance issues to PanzerGlass's Privacy Officer at the address indicated below.

If the policies and procedures outlined in this document do not address a specific situation, individuals are advised to contact PanzerGlass's Privacy Officer for guidance or clarification.

This Policy covers:
·         What personal information is collected by PanzerGlass through our Warranty Platform.
·         How PanzerGlass uses this information.
·         With whom PanzerGlass may share personal information.
·         What choices are available to you with respect to collection, use and sharing of this information.
·         What types of security procedures are in place to protect the loss or misuse of this information under our control.

A.      Information We Collect

We collect information from you in three ways. First, you provide us with certain information when you use our Warranty Platform. Second, we collect certain information automatically as you interact with our Warranty Platform. Third, we may collect your information from other persons with your consent or as authorized by law. Before or at the time of collecting personal information, we identify the purposes for which we are collecting the information. We do not provide this notification when personal information is volunteered for an obvious purpose. If we wish to use or disclose your information for a new purpose not included in this policy, we will notify you and seek your consent.

1.       Information You Provide to Us

We may collect this information from you when you submit a claim. We directly collect the following types of information that you provide to us:
·         Identifying information. We may collect personally identifying information, including your name, email address, address, and phone number.
·         Payment card information. Our third-party payment processor collects payment card information to cover return shipping and handling charges.

2.       Information We Automatically Collect from You When You Use the Warranty Platform

Information collected through our cookies and web beacons. We (or service providers on our behalf) may use technologies, including “cookies” and “web beacons” to automatically collect information from you when you use the Services. Cookies are small amounts of data that are stored within your Internet browser that saves and recognizes your earlier browsing. Web beacons are web page elements that can recognize certain types of information on your computer or mobile device such as cookies and the time and date of a page or email viewed.

Information that may be collected by cookies and web beacons when you use the Warranty Platform may include, without limitation:
·         web pages you visit;
·         date and time of your visit to or use of the Warranty Platform;
·         amount of time you spend using the Warranty Platform;
·         websites you visit before or after visiting the Warranty Platform;
·         Internet Protocol (IP) address used to connect your computer or mobile device to the Internet;
·         your computer or mobile device and connection information such as your browser type and version, operating system and platform; and
·         your device identifier.

You can delete cookie files from your hard drive, or avoid them altogether, by configuring your browser to reject them or to notify you when a cookie is being placed on your hard drive. Not all features of the Services will function as intended if you reject cookies.

The information we collect automatically is statistical information and may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. If you do not want us to collect this information, do not use the Warranty Platform.

3.       Information We Collect from Third Parties

A.      Do Not Track Requests

Your Internet browser and mobile device may allow you to adjust your browser settings so that “do not track” requests are sent to the websites you visit. PanzerGlass does not track its users over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track signals.

B.      How We Use the Information We Collect

We may use information collected from or about you for any of the following purposes:
·         to provide and improve the Warranty Platform;
·         to manage and verify your account and the identity of users of the Warranty Platform;
·         to contact you when necessary about your account or your use of the Warranty Platform;
·         to respond to your support requests;
·         to comply with regulatory requirements for the maintenance of records;
·         to protect the security and integrity of our Warranty Platform;
·         to comply with court orders and legal process, and to enforce any contractual terms between us; and
·         for any other legal or business purposes that are not inconsistent with the terms of this Policy.

We may also combine information we collect about you through the Warranty Platform with other information about you that we receive through other means or from third-party sources.

C.      Consent

Ordinarily we ask for consent to collect, use or disclose personal information, except in specific circumstances where collection, use or disclosure without consent is authorized or required by law. We may assume your consent in cases where you volunteer information for an obvious purpose. You may withdraw consent to the use and disclosure of personal information at any time, unless the personal information is necessary for us to fulfil our reasonable business or legal obligations. We will respect your decision, but we may not be able to provide you with certain products and services if we do not have the necessary personal information.

D.      How We Share Your Information with Third Parties.

We may share the information we collect in connection with the Warranty Platform with the following third parties:

1.       Service Providers

We may share your personal information with our third-party service providers who provide services to us or on our behalf to fulfill the purposes for which it has been collected or as set forth in this Privacy Policy, such as payment processors and website developers. We provide them with a limited amount of information which is necessary in order for them to provide the services required. They are prohibited from using the information for purposes other than to facilitate and carry out the services they have been engaged to provide. These service providers are not permitted to disclose this information to others. PanzerGlass will strive to protect personal information disclosed to third parties by contractual agreements requiring that those third parties adhere to confidentiality and adequate security procedures. These third-party service providers are restricted from using your personal information for their own marketing purposes.

2.       Our Affiliates

We may share some or all of your information with our subsidiaries and corporate affiliates, joint venturers, or other companies that are or may become under common control with us. We will require these entities to comply with the terms of this Policy with regard to their use of your information.

3.       Transfer or Assignment in Connection with Business Transaction

We may disclose personal information to a third party in connection with a sale or transfer of business or assets, an amalgamation, re-organization or financing of parts of our business. However, in the event the transaction is completed, your personal information will remain protected by applicable privacy laws. In the event the transaction is not completed, we will require the other party not to use or disclose your personal information in any manner whatsoever and to completely delete such information.

4.       As Permitted or Required by Law

From time to time, PanzerGlass may be compelled to disclose personal information in response to a law, regulation, court order, subpoena, valid demand, search warrant, government investigation or other legally valid request or enquiry. In these circumstances, PanzerGlass will protect the interests of its customers by making reasonable efforts to ensure that orders or demands comply with the laws under which they were issued, that it discloses only the personal information that is legally required and nothing more, and that it does not comply with casual requests for personal information from government or law enforcement authorities. We may also disclose information to our accountants, auditors, agents and lawyers in connection with the enforcement or protection of our legal rights. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful or to law enforcement and emergency services providers, in an emergency or where required or permitted by law. We may release certain personal information when we have reasonable grounds to believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves, in accordance with or as authorized by law.

5.       Aggregate Information

We may share aggregate or de-identified information without restriction. While this information will not identify you personally, in some instances these third parties may be able to combine this aggregate information with other data they have about you, or that they receive from third parties, in a manner that allows them to identify you personally.

E.       How We Protect Your Information

Personal information will be retained only as long as necessary and as required by applicable legislation and securities regulations and will be disposed of in a manner that is appropriate to the sensitivity of the information. We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed. We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.

Personal information will be protected by security safeguards, appropriate to the sensitivity of the personal information.

We will notify the Office of the Information and Privacy Commissioner of Alberta, and any other Privacy Commissioners as required, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals or as required under applicable laws.

F.      Challenging Compliance

Inquiries or complaints concerning compliance with this Privacy Policy should be addressed, in writing, to the Company's Privacy Officer.

If you are not satisfied with the response from our Privacy Officer after making a complaint, you may have recourse to additional remedies under applicable privacy legislation. For further information, please contact the Federal Privacy Commissioner or your provincial Privacy Commissioner, as applicable

We have implemented commercially reasonable measures designed to secure your personal information from unauthorized access, use, alteration and disclosure. For example, database information is kept separate from live servers, and is firewall protected. However, the transmission of information via the Internet is not completely secure. You acknowledge that: (a) the limitations of the Internet are beyond our control; (b) the security, integrity and privacy of information and data exchanged between you and us cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party. PanzerGlass has no responsibility or liability for the security of information transmitted via the Internet.

G.      No Use by Children:

The Warranty Platform is not intended for users younger than 18. We do not knowingly collect contact information from children under the age of 13 without verifiable parental consent. If we become aware that a visitor under the age of 13 has submitted personal information without verifiable parental consent, we will remove his or her information from our files.

H.        Collection of Personal Information

The purpose for collecting personal information is set out in this policy. Any necessary consent shall be obtained before personal information is collected, used or disclosed.

We ask for your express consent for some purposes and may not be able to provide certain services if you are unwilling to provide consent to the collection, use or disclosure of certain personal information. Where express consent is needed, we will normally ask clients to provide their consent orally (in person, by telephone), in writing (by signing a consent form), or electronically (by clicking a button). To the extent authorized by law, in cases that do not involve sensitive personal information, we may rely on “opt-out” consent.

The amount and type of personal information collected by PanzerGlass shall be limited to what is necessary to fulfill the identified purpose. Personal information shall only be used or disclosed for the purposes for which it is collected. Exceptions may be made with the consent of the individual or if authorized or required by law.

Personal information collected by PanzerGlass or on behalf of PanzerGlass will be sent to PanzerGlass’s head office located at Navervej 4, 8382 Hinnerup, Denmark and will be subject to the laws of Denmark.

Please note that we use cloud-based services to store information. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction’s governments, courts or law enforcement or regulatory agencies.

I.        Obtaining Access to Personal Information

Upon request received by PanzerGlass in writing, individuals shall be informed of the existence, use, and disclosure of their personal information records and shall be given access to that information. Requests to access personal information held by PanzerGlass should be directed to PanzerGlass's Privacy Officer. For contact information, please see section M, “Question and Complaints”.

Requests must be made in writing or by e-mail. Individuals may be required to verify their identity in order to access their personal information. Any such documentation provided shall be used for verification purposes only.

PanzerGlass responds to requests for access to personal information within thirty (30) days of receipt of the request, or as may be permitted in accordance with applicable privacy legislation. A fee for reasonable costs incurred may be charged when responding to more complex requests, if authorized by law. The individual will be informed of the applicable fee. Requested information will be provided in a form that is generally understandable.

Individuals are permitted either to view the original record, or to request a copy, subject to limitations as permitted or required by law. To preserve the integrity of the record and ensure that documents are not removed from PanzerGlass, individuals wishing to view an original record will do so at PanzerGlass's head office and under the supervision of designated PanzerGlass personnel.

J.      Limitation to Access

PanzerGlass will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation.

In the event that PanzerGlass refuses to provide access to information, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to or opinions of other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, or information that is subject to solicitor-client or litigation privilege. PanzerGlass will respond to your requests for access in accordance with applicable privacy legislation.

K.       Maintenance of Personal Information

Personal information shall be kept as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used.

Individuals have the right to challenge the accuracy and completeness of the personal information that is maintained by PanzerGlass and have it amended as appropriate.

Individuals seeking a correction or amendment to their personal information should direct their requests in writing to PanzerGlass's Privacy Officer, at matr@panzerglass.com.

All formal requests to amend personal information must be accompanied by appropriate supporting documentation. PanzerGlass’s Privacy Officer will manage any exceptions. The amended information will be transmitted to third parties, as appropriate.

If the individual is not satisfied with the results of the request, PanzerGlass shall internally document the issue, and provide a response. The existence of the unresolved challenge will be transmitted to third parties, as appropriate.

L.    Questions and Complaints

If you have a question or concern about any collection, use or disclosure of personal information by PanzerGlass, or would like to request access to your own personal information, please contact:

Privacy Officer: matr@panzerglass.com
General contact: warranty@panzerglass.com

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PanzerGlass Privacy Statement (Warranty Platform)

PanzerGlass Privacy Statement (Warranty Platform)